Need a little help? well dont be shy get in touch we dont bite!
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Checking Out |
If you have encountered problems during checkout and are not sure if your order has been processed please follow the steps below.
1. Check your account using this link: My account - If there is an order under your account then you have successfully checkout out & your order will be processed shortly.
2. When checkout is complete an automatic email with your order details will be sent to you. (make sure that your email address is correct and that our email isnt in your service providers spam folder)
3. If there is no order under your account and you havent received an email or you have another query regarding your order please get in touch. |
How
do I shop at mrShunk.com ? |
Purchasing your goods with us is designed to
be simple, quick and secure. Select our products by clicking on the links
on the top of every page, thumbnails will appear. Click on these thumbnails
for further information including price. You will then have the option to
buy that item using the "add to basket" button. You can add as
many items as you like to your shopping basket. To check what is in your
basket, you can at any time click on the "Shopping Basket" button
at the top right of every page. Click on "Checkout" when you are
ready to proceed with payment.
Please note all orders through this site are automatically processed, this includes items marked --out of stock-- - If you want to pre order get in touch and we can arrange to authorise your card then take payment when the goods arrive in stock. |
Do
I need to register for an account before purchasing? |
| Yes you do, however you can add items to your
guest basket but you will need to register
before you can proceed to checkout (the items in your guest basket will
be merged after registration). |
How
do I use a discount code? |
Discount codes found in our monthly newsletter
and in magazine advertisements can be redeemed during the checkout process.
Please enter the code in the box provided. |
What
credit and debit cards do you accept? |
- VISA
- VISA Delta
- Electron
- Master Card
- Maestro
- SOLO
- AMEX
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Is
my purchase secure? |
We realise that some people are worried about
using their credit cards on the internet. We would like to point out that
not a single customer has reported the fraudulent use of their credit
or debit card, after shopping with mrShunk.com . We are very proud
of this fact.
For
added security, we do not store your credit card details.
Rest assured we have fully qualified merchant status
and are able to deal with secure payment transactions on site.
So in simple terms this means we dont divert customers to 3rd party sites
during the payment process.
- Full merchant status
- Bank vetted
- Our own shopping cart system (you never leave our site)
- SSL 128 bit security
- We never store your credit card details
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Can
I return a product if it does not go with my room or I change my mind? |
| Yes, you can return a product to mrShunk.com please refer to our refund
page for more information. |
Where
will you deliver to? |
You can purchase using this web site for all
deliveries to the UK, Europe, USA, Canada, Australia & New Zealand.
Check out our Delivery and
Returns page for more information. (Please create an account and add
an item to you basket to view the International shipping costs). |
Do
you offer parcel tracking? |
Yes all standard & next day deliveries
come with full order tracking facilities. We will email your parcel tracking
code at time of dispatch. You are also able to view your tracking code
via your account, login to view. International parcel tracking is available
on request only.
Check on your
parcel using the Royal
Mail Track & Trace web site. |
Where
do your products come from? |
| We source our products from all over the world.
Many of our products are exclusive and can only be found on mrShunk.com .
All items marked "exclusive" can not be found anywhere else in
the UK. |
How
long will postage take? |
| We use the Royal Mail & DHL for all deliveries, items
are sent by 1st class post and a signature is always required. Normaly orders recieved before 3pm will be shipped that day (stock permitting). UK Next Day delivery is also
available on orders placed before 2.00 pm Monday to Friday. See Delivery
and Returns for more information. |
What
do I do if I have forgotten my password? |
| If you have forgotten your password, please click
the link on the login
page and follow the prompts. You will automatically be sent your mrShunk.com account details to your chosen email address. |
Orders/Delivery/Returns
|
| Please click here to view full Terms
and Conditions relating to Orders/Returns/Delivery. |
What
is your privacy policy? |
| Our full Privacy
& Security Notice is here. |
Is
VAT included in the price of my goods? |
| No we are NOT VAT registered |
